I am furious with Dell Tech Support. FURIOUS!!! My computer has been in the midst of a severe malfunction for the last TWO WEEKS and they have yet to provide me with ANY form of helpful assistance.
Our story begins on the evening of July 26th. I Arrived home from work, turned on the AC, stripped, shoved a Digiorno pizza in the toaster, and turned on my computer. Upon loading the desktop Windows Installer suddenly popped up displaying the message "Please wait while Windows configures PhotoGallery." Having never seen this before I waited to see what would happen. It took a moment to load and then displayed the message "The feature you are trying to use is on CD-ROM or other insertable disk that is not availible. Please insert the PhotoGallery Disk and click OK." This is where I got confused. I don't own any software called "PhotoGallery" and as a result do not have any PhotoGallery Disk or CD-ROM. I clicked cancel hoping to end the erroneous install. I got the message "Error 1706 No valid source could be found for product PhotoGallery. The Windows Installer cannot continue." Great! So I click Okay at the bottom of the installer window and what happens? The entire process begins all over again starting with "Please wait while Windows configures PhotoGallery."
The process has been on a never ending loop for the last two weeks. I boot up my computer, Windows Installer tries to install this software I don't own, and it continues to do so until I shutdown the system for the night. As far as computer malfunctions, it could be worse. I can still get on the internet, still sign on to AIM. However I can't install any new programs or software, and I can only play music or play Sims 2 for maybe 15 minutes at a stretch before the programs freeze or shut down.
So, having no idea what the problem is or how to fix it, I call the Dell Tech Support hotline where I wait 20 minutes to speak to a technician before my cellphone loses the call. I call back and stay on hold for 30 minutes before my cellphone cuts out. This continues until I grow sick of waiting and turn to the Dell website for answers. On their support websire Dell has a chat feature that allows you to troubleshoot with a tech specialist in real time. GREAT! So I try to log on and I can't. I try again, no cigar. I try for almost an hour and still can't get through. So now I must resort to plan C: just send Dell Support a plain old email. I write a very clear and detailed email message asking for advice on how to resolve my problem. Then I turn off my compy and go to bed.
( And that's when the not fun began. )